You can easily and quickly place the desired products in your shopping cart. Once your order is complete, you will be guided through the necessary follow-up steps.

No problem. If this is the case, it is best to contact our customer service . If your order has not yet been packed, we can of course make changes to your order. Has the order already been packed and have you forgotten a product? Then place a new order. Have you changed your mind and do you no longer want your product? You can return your order as soon as you have received it.

If you want to cancel your order, it is best to contact our customer service . We are happy to help you. Please note! If your order is in the processing process, it can no longer be cancelled. If your package has not yet been shipped, we can easily cancel the order. Is your package already on its way? You can return your order as soon as you have received it.

Absolutely! All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa , MasterCard , American Express and Discover .

For us, safety is of paramount importance. It is of great importance to us to handle personal data with care. As such, these are carefully processed and secured. In doing so, we adhere to the requirements set by the Personal Data Protection Act. In the context of the service provision, we record data in a file. We use customer data for the newsletter. In doing so, we try to take your preferences into account. You always have the right to inspect and/or correct the personal data you have provided.

Yes, we accept online payments. All payment processing and essential customer information is fast, easy and secure.

Learn more about our store's secure payment experience (powered by Shopify) here .

For more information, you can also read Shopify’s Terms of Service here or Privacy Statement here .

We accept payments from major credit card companies such as Visa , MasterCard , American Express . You can also pay for your order with iDeal , Apple Pay and pay afterwards with Klarna .

You will always receive a confirmation after payment in the email you entered for your order. Did you not receive a confirmation by email? Please contact us by clicking here .

Yes, we do! We are happy to offer discount codes and promotions every now and then! We find it important to reward our customers every now and then and make them happy with nice Doctor Comfy Sleep discounts. That is why we regularly introduce exclusive offers, discounts and special promotions on a wide range of our products.

To stay up to date with the latest discount codes and promotions, we recommend that you visit our website regularly and sign up for our newsletter at the bottom of the page. That way, you will always be the first to know about the best deals and can save as much as possible.

In addition, you can follow us on social media, where we also often announce special promotions and offers. We strive to make your shopping experience not only enjoyable, but also beneficial.

You can find the Doctor Comfy Sleep discount code conditions here.

You can enter your discount code in the shopping cart to redeem the discount. Your discount will then be deducted at checkout.

If a discount code you received from us does not work, we advise you to contact us before you complete your order. It is not possible to apply a discount code afterwards to a placed and paid order.

Our customer service will be happy to help you and can provide you with a new discount code if necessary.

If you place an order on a working day before 14:00 and the product is listed as in stock, we will ship your order that same day. As soon as the order is packed, you will receive a Track & Trace code from us with which you can track the order. Our delivery services ( DHL & PostNL ) strive to deliver orders to your home the next day.

If we do not have a product in stock, the expected delivery time of the product will be stated and you will receive an email within one working day about the exact delivery date.

You will receive a Track & Trace code from us at all times as soon as the package has been shipped. This way you can follow the progress of your order yourself. Did you not receive a Track & Trace code? Please contact us here , then we will look into it for you.

For orders under €29,- the standard shipping costs we charge are €3.95. For orders above €29,- we deliver your order for free in the Netherlands and Belgium.

You cannot pick up your order at our address. You can pick up your order at the PostNL pick-up location you specified.

Of course that is possible! Check this page for more information about our shipping and delivery conditions.

Before you want to return something, we advise you to contact our customer service . Then we try to see together what is the best method for you to return your product.

The products should be returned in the original factory packaging, if reasonably possible. Returns are at the buyer's risk. In other words: Doctor Comfy Sleep is not liable for damage or loss of returned items. The costs incurred for returning (return costs) are at your own expense.

More information about returns and/or the right of withdrawal can be found here.

After receiving your order, you always have 14 days to cancel the order and after cancellation you have another 14 days to return the products.

That's unfortunate to hear. If you have received an incorrect or damaged product, please contact customer service as soon as possible. If desired, we will deliver a replacement product.

We work with and apply the statutory warranty periods. Statutory warranty means that a product must do what you can reasonably expect from it. A product should not show any defects that cannot be expected during the expected lifespan with normal use. If the product does not meet expectations, we will repair it free of charge or, if agreed with you, we will deliver a replacement product.

First, we will send you an email to confirm that your return has been processed.

We will refund the amount paid by you including the shipping costs as soon as possible (excluding optional additional costs such as evening delivery), at the latest within 14 days after notification of the return.

You can sign up for the Doctor Comfy Sleep newsletter at the bottom of (almost) every page of our website. When you sign up, you will receive (among other things) tips, promotions, news, the newest products and much more! Also check the newsletter page on our website for more information about Doctor Comfy Sleep newsletters

At the bottom of the newsletter you will see the option: “ Click here to unsubscribe .” If you click on this and confirm the unsubscribe, you will no longer receive newsletters from us.

That is unfortunate to hear. We always strive for the best products and service and we are very sorry to hear that you have a complaint. We kindly request that you submit your complaint to our customer service . We will then do our best to find a joint solution. You will receive a substantive response from us within 14 days of receipt of your complaint.

More information about filing a complaint can be found here .